An impactful role: 

In the ever changing landscape of insurance claims, individuals seize daily opportunities to effect tangible change. This fast-paced and gratifying career places them at the forefront of the industry, adeptly navigating challenges to deliver resolution and relief to those in need.

Claims Consultants excel at simplifying the insurance claims process for individuals, businesses, and organisations. From assessing damage claims to negotiating fair settlements, they expertly guide clients through every step, ensuring swift and favourable outcomes. Many individuals opt to build a career in claims, propelled by their passion for the inherently rewarding nature of the work. For others, a Claims role is the springboard to other pathways like Underwriting or Broking. 

In previous articles, we discussed the career paths of Domestic Brokers and Commercial Brokers. In this piece we will discuss why a career in insurance claims is not only fulfilling but essential in shaping a brighter, more secure future for communities and business worldwide.

Step in their shoes: 

Claims consultants expedite recovery, restoring stability after disasters or unforeseen events. Their expertise ensures swift support, fostering community resilience. Claims can specialise across multiple product lines, including Property and Casualty, Life and Health, Domestic or Commercial insurance. Their duties typically involve investigating claims, analysing policy coverage, determining liability, estimating damages, and facilitating communication between the claimant, loss adjustors, the insurer and other external parties.  Upon reaching settlement, the Claims professional finds fulfilment in knowing that the client has been well-supported and their needs have been met.

A Claims Consultant employed in a brokerage involves advocating for clients and handling claims across various policies and carriers. Being employed by an insurance company entails end-to-end claims directly on behalf of the insurer, focusing on specific product lines. Both roles play crucial roles in ensuring efficient claims processing and client satisfaction within the insurance industry. Both roles involve directly contacting clients, nurturing relationships, and guaranteeing an accurate and fair settlement. 

Excel in claims: 

Claims, crucial in insurance, often occur during vulnerable moments post-trauma for clients. Consultants wield the ability to reshape their experience, collaborating with internal and external stakeholders to achieve optimal outcomes. The management of active claims can be a complex process and requires a varied skill set to achieve success.

The ability to thrive in claims hinges on resilience, adept communication, empathy, keen analytical skills, and adaptability. Resilience ensures steadfast navigation through challenges as a Claims Consultant’s initial interactions with clients often occur during tense moments. A claims professional communicates with clients and insurance stakeholders, so effective communication fosters clarity and swift resolution. Analytical prowess is crucial for accurate assessments, and adaptability allows for agility in a constantly evolving landscape. Empathy seals client rapport, underpinning trust and support during challenging times. Through these qualities, claims consultants make lasting impacts on clients by ensuring swift claim management and resolutions.

Solving problems, changing lives: 

As a Claims Consultant, every interaction holds the power to uplift others and change lives. They function as trusted advocates during clients’ most vulnerable moments, and become a source of reassurance and hope through the navigation of complex insurance. Their expertise brings about tangible change, with visible results that provide professional satisfaction and relief to their clients. 

This was demonstrated during the natural disasters of 2023, including Cyclone Gabrielle and the Auckland Anniversary floods, which resulted in over $3.6 billion worth of damage. Claims Consultants across the country made a significant impact in the settlement and resolution of both Commercial and Domestic claims. It has also been shown in the statistics from July 2023, where there was a 400% increase in ram raid insurance claims. During these times, Claims Consultants were crucial for business and homeowners in their insurance journeys. Their positive impact was undeniable and the effect from those events are still being felt across industries today.

Moving forward with Tyler Wren: 

The role of a Claims Consultant represents an unparalleled opportunity for individuals seeking a fulfilling and impactful career path within the insurance industry. At Tyler Wren, we understand the pivotal role that Claims Consultants play in providing support and relief to clients during times of uncertainty and crisis. Our team of experts is committed to providing you with the resources and opportunities needed to excel in this dynamic role. With our comprehensive network connections and broad expertise, we will empower you to advance in your Claims career. 

Find out more about Tyler Wren’s General Insurance and Broking Recruitment Here.

Here at Tyler Wren, we know good people know good people, that’s why if you refer someone to Tyler Wren, with whom we secure a new role, we offer a voucher of *$600. Click here to refer to a friend. 


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